Elo TouchSystems Elo IntelliTouch Guide de dépannage

viii

Glossary-88 IntelliTouch/SecureTouch GuideSwim-An image should be rock-steady on the monitor screen. Swim, like similar characteristics jitter and dri

Index-89Numerics2500S Controller Protocol, A-532500S Serial Controller, bottom view, B-702500S Serial Controller, side view, B-702500S Serial Controll

Index-90shorts, 2-29Electrical Specifications, 2500S serial controller, B-64Electrical Specifications, IntelliTouch Touchscreens, B-62electronic-grade

Index-91Operating Relative Humidity, IntelliTouchTouchscreens, B-62Optical, IntelliTouch Touchscreens, B-62Optional Parts for Serial Connection, 2-36o

Index-92orientation, 2-16tape for mounting, 2-19testing of, 2-30thickness, 2-19Touchscreen and Touchscreen Cables, A-56Touchscreen Connector, 2500S se

ixSerial port controller signals . . . . . . . . . A-54Pinouts for IC1 Cable and header . . . . . . A-57The IntelliTouch Serial Contr

x

1-1C HAPTER1CHAPTER 1INTELLITOUCH TECHNOLOGYIntroductionThe IntelliTouch system has three main components: a clear solid glass screen formed to match

1-2 IntelliTouch/SecureTouch GuideThe IntelliTouch TouchscreenThe IntelliTouch surface wave technology touchscreen consists of a glass panel molded to

1-3The IntelliTouch ControllerThe IntelliTouch controller provides the drive signal for the touchscreen, converts the received analog signals into dig

1-4 IntelliTouch/SecureTouch GuideDriver SoftwareElo driver software provides a consistent software interface among all Elo touchscreens and controlle

2-5C HAPTER2CHAPTER 2COMPONENT INSTALLATIONThis chapter outlines the procedures for installing touchscreen components that will convert your monitor i

2-6 IntelliTouch/SecureTouch GuideProtective ClothingWear safety glasses, gloves, a rubber apron, and heavy protective clothing for any portion of thi

2-7• To prevent touchscreen breakage, there should be a compliant gasket between the back of the touchscreen and the front of the display to allow for

Elo IntelliTouch®/SecureTouch Touchscreen GuideRevision BP/N 008212MElo TouchSystems, Inc.1-800-ELOTOUCHwww.elotouch.com

2-8 IntelliTouch/SecureTouch GuideFigure 2.2Bezel edgeIt may be necessary to cut ribs and struts inside the bezel. Cutting these ribs and struts does

2-9Definition of Terms:MONITOR: The term "monitor" refers only to the monitor, television, or other display that is to be integrated.BEZEL:

2-10 IntelliTouch/SecureTouch GuideSummary of Installation StepsThe CRT installation process consists of the following steps:1 Incoming inspection2 Di

2-11Incoming Inspection Unpacking the TouchscreenHandle the touchscreen with care. Note the transducers in the corners are especially fragile. Note th

2-12 IntelliTouch/SecureTouch GuideRemove the Back CaseFigure 2.3 on page 10 shows the typical construction of a 15-inch display. Disassembly usually

2-13It may be necessary to remove some sheet metal to gain access to the anode lead—be very careful to do this without making contact to the anode lea

2-14 IntelliTouch/SecureTouch Guide• Various cables connected to the power switch, pilot light, front panel controls, etc.Other cables may have to be

2-15Remove the CRTRemoval of the CRT is next. Prepare a soft surface to set the CRT on. Remove the screws attaching the CRT to the bezel, and then rem

2-16 IntelliTouch/SecureTouch GuideThe potential interference between the degaussing coil and the touchscreen must also be evaluated. The coil will us

2-173 It may be necessary to cut ribs and struts inside the bezel. Cutting these ribs and struts does not usually cause difficulties, although the sti

iCopyright © 1989, 1992, 1995, 1996, 2001 Elo TouchSystems Inc. All Rights Reserved.No part of this publication may be reproduced, transmitted, transc

2-18 IntelliTouch/SecureTouch GuideAttaching the TouchscreenOnce you have verified all dimensions and checked that the bezel has plenty of clearance a

2-19Use two layers of the double-sided adhesive tape to achieve a total thickness of 1/16-inch (2 mm). While specific touchscreen and CRT combinations

2-20 IntelliTouch/SecureTouch GuideWhen you have a good feel for the placement of the touchscreen, clean the back side of the touchscreen and the face

2-21During the spacer selection process, you may have to install the CRT with the touchscreen attached in the bezel several times. To prevent the CRT

2-22 IntelliTouch/SecureTouch GuideInternal Serial Controller (2500S)The mounting holes of the IntelliTouch serial controllers are sized for 0.156-inc

2-23• If the controller cannot be mounted to a metal chassis, use a ground wire with a lug attached to connect one of the controller's plated-thr

2-24 IntelliTouch/SecureTouch Guide5 Connect the 2x5 female connector, on the serial output cable (See “Elo Part Numbers” on page 79), to the 2x5 male

2-25External Serial Controller An external serial controller is the best choice for many integrators for several reasons:• No additional cables are re

2-26 IntelliTouch/SecureTouch GuideCAUTIONObserve polarity when connecting the power leads to the power supply. Reversing polarity may damage the cont

2-27Internal USB Controller (2500U)The mounting holes for the 2500U USB controller are sized for 0.156-inch (4 mm) snap-in standoffs. All current Inte

ii

2-28 IntelliTouch/SecureTouch Guide3 Mount and ground the controller card. The grounding scheme for the controller should typically be determined cons

2-29Routing the Touchscreen CablesThe internal cables that carry the analog touchscreen signals are subject to interference from various sources withi

2-30 IntelliTouch/SecureTouch GuideReconnect all cables that were removed during the disassembly procedure. Watch for single ground connections from t

2-31Figure 2.8Proper and Improper Bezel Mounting1Compress the seal evenly around the bezel. If the display is to be used in a kiosk with forced air ve

2-32 IntelliTouch/SecureTouch GuideLCD IntegrationThis section outlines the procedures for installing touchscreen components that will convert your mo

2-33Summary of Installation StepsThis section describes integration of an LCD. There are two types of integration: desktop LCD or LCD component. If in

2-34 IntelliTouch/SecureTouch GuideDisassembling the LCD MonitorNote:The purpose of this document is to aid in the touchscreen integration of monitors

2-35Tools and Equipment• Phillips screw driver • Common (flat blade) screw driver • Diagonal side cutters • Assortment of sockets • Hand drill • Assor

2-36 IntelliTouch/SecureTouch GuideOptional Parts for Serial Connection• External serial out cable• DC to DC Power converter and cables.• Controller p

2-37Removing the Rear CaseDisassembly usually starts with removal of the back case. For assistance with disassembly, consult your manufacturer's

iiiCHAPTER 0INTELLITOUCH 10-YEAR WARRANTYExcept as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer

2-38 IntelliTouch/SecureTouch GuideDetermining Touchscreen Fit1 Position the LCD so the face is accessible.2 Next, determine if the touchscreen will f

2-39Mounting the TouchscreenWhen preparing the touchscreen for mounting to the LCD, major considerations are:• Reasonable mechanical alignment with th

2-40 IntelliTouch/SecureTouch GuideFigure 2.9Attaching double-sided adhesive tape to the touchscreen• Practice aligning the touchscreen on the LCD wit

2-41SealingSealing the IntelliTouch touchscreen is not required for operation; however, it is recommended to increase the resistance to dirt and moist

2-42 IntelliTouch/SecureTouch GuideInstalling the ControllerInternal Serial Controller (2500S)The mounting holes of the IntelliTouch serial controller

2-43Internal USB Controller (2500U)The mounting holes for the 2500U USB controller are sized for 0.156-inch (4 mm) snap-in standoffs. See Appendix B f

2-44 IntelliTouch/SecureTouch GuidePowerVarious methods can be used to obtain power for the internal USB controller. This section addresses the two mo

2-45Parasitic Tap of 7-30Vdc (DC to DC converter)If you cannot find a readily available 5Vdc source; it may be advisable to use a DC to DC converter,

2-46 IntelliTouch/SecureTouch Guide• Connect the 2x5 position header of cable 429761-000 to connector P4 of the IntelliTouch USB controller, and secur

2-472 Mount the USB bulkhead connector using one of the above techniques. Note:If mounting to a non-grounded location, attach a grounding cable to one

ivTHESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTH

2-48 IntelliTouch/SecureTouch Guide

A-49A PPENDIXACHAPTER 2TROUBLESHOOTING GUIDEIf you experience operational difficulties with the touchscreen system either during or after installation

A-50 IntelliTouch/SecureTouch GuideDisplay ProblemsIf you are experiencing display problems (such as no video, no horizontal or vertical synchronizati

A-51For detailed troubleshooting information on MonitorMouse for Windows, MonitorMouse for DOS, MonitorMouse for DOS, ELODEV, and TouchBack, see the D

A-52 IntelliTouch/SecureTouch Guide• Intermittent touch data. If the system is reporting touch data at a slow or varying rate, the problem may be caus

A-532500S Controller ProtocolThe ten-byte binary data format displayed in hex by COMDUMP for correct operation with Elo driver software is as follows:

A-54 IntelliTouch/SecureTouch GuideRS-232 ConnectionsReview cable connections and switch settings. If you have used your own cables or adapters for co

A-55Data Set Ready (DSR) and Clear to Send (CTS) may be used by the host to verify controller connections and operation. DSR is asserted when power is

A-56 IntelliTouch/SecureTouch GuideTouchscreen and Touchscreen CablesIf the touchscreen and its attached cable are easily accessible, the touchscreen

A-57IC1 CableThe IC1 cable is used inside the display to connect to an external EC2 extension cable and an external controller. The IC1 cable can be c

vIntelliTouch 10-Year Warranty. . . . . . . . . iiiChapter 1IntelliTouch Technology . . . . . . . . . . . . 1-1Introduction . . . . . . . . . . . . .

A-58 IntelliTouch/SecureTouch GuideDiagnostic LED'sDepending on where the controller is installed, the LED's may or may not be visible.Intel

A-59Diagnostic CodesThe diagnostic codes may be a single byte or pair of bytes displayed in hex.The following tables for each controller list the bit

A-60 IntelliTouch/SecureTouch GuideDB9 and DB25 Connector Pin PositionsThe following figure is useful when locating pin positions on DB9 and DB25 conn

B-61A PPENDIXBCHAPTER 2SPECIFICATIONSThe following specifications are subject to change without notice.Many of the IntelliTouch specifications are con

B-62 IntelliTouch/SecureTouch GuideIntelliTouch TouchscreensMechanicalConstructionGlass panel with transducers attached to front surface of the glass.

B-63AltitudeOperating: 10,000 ft (3,048 m).Storage/transport: 50,000 ft (15,240 m).Chemical ResistanceThe touchactive area of the touchscreen is resis

B-64 IntelliTouch/SecureTouch GuideIntelliTouch 2500U USB ControllerElectricalSupply Voltage and Current+5 Vdc, nominal (+4.75 to +5.25 Vdc).50 mA, ty

B-65Touchscreen ConnectorThe touchscreen connector, P3, is a dual row by six position header with 0.025 inch square pins spaced on 0.100 centers. P3 m

B-66 IntelliTouch/SecureTouch GuideFigure B.1P2, USB board-mounted header and cable-mounted plug.Table B.1USB connector pin numbers and signal namesFi

B-67Table B.2IntelliTouch touchscreen connector pin numbers and signal descriptionsTable B.3Power connector, P4 pins and signal descriptionsSignal nam

viDiagnostic LED's . . . . . . . . . . . . . . . . . . . .A-58IntelliTouch Serial Controllers . . . . . . . .A-58Diagnostic Codes . . . . . . . .

B-68 IntelliTouch/SecureTouch GuideLED Diagnostic Characteristics A green LED (D1) indicates controller status as follows:A second LED (D6) indicates

B-692500U USB Controller DrawingsFigure B.42500U USB Controller, top viewFigure B.52500U USB Controller, thru-hole locations

B-70 IntelliTouch/SecureTouch GuideFigure B.62500U USB Controller, bottom-viewFigure B.72500U USB Controller, side viewNote:Side view values represent

B-71IntelliTouch 2500S Serial ControllerElectricalSupply Voltage and Current+5 Vdc, nominal (+4.75 to +5.25 Vdc).60 mA, typical at +5 Vdc. Average pow

B-72 IntelliTouch/SecureTouch GuideFigure B.8Pin diagram for serial connector, P2, as viewed from connector mating surfaces.Connectors and Pin Definit

B-73Table B.4Serial Connector, P2, signal names and functionsSignal electrical characteristics are given in the following table. These specifications

B-74 IntelliTouch/SecureTouch GuideFigure B.9Pin diagram for touchscreen connector, P3, as viewed from connector mating surfaces.Table B.6Touchscreen

B-75Table B.7Power connector, P4, pins and signal namesJumper SettingsTable B.8Jumper Locations and function if installedThe 2500S is shipped with a s

B-76 IntelliTouch/SecureTouch GuideAgency Approvals• Elo controllers are “CNR/USR” UL Recognized Components for USA and Canada, Category NWGQ2, Inform

B-77DrawingsFigure B.112500S Serial Controller, top viewFigure B.122500S Serial Controller, bottom view

viiIntelliTouch Touchscreen . . . . . . . . . . . .1-2IntelliTouch controller . . . . . . . . . . . . . .1-3Bezel design .

B-78 IntelliTouch/SecureTouch GuideFigure B.132500S Serial ControllerFigure B.142500S Serial Controller, side viewNote:Side view values represent typi

C-79A PPENDIXCCHAPTER 2ELO PART NUMBERSPart Number DescriptionController and Cable Kits714259-000 2500U USB Controller for surface wave351077-000 2500

C-80 IntelliTouch/SecureTouch Guide466907-000 Power Supply, U.S., Wall mount, 90-130 Vac, 60 Hz. in; +5, -12, +12 Vdc out (also needs 323227-000 or 27

C-81388923-000 PS/2 Mini DIN keyboard power tap cable. E281-2310MX keyboard power tap cable.419381-000 Touchscreen cable extension, 28" length86

C-82 IntelliTouch/SecureTouch Guide464629-000 IntelliTouch 10.4" flat, antiglare touchscreen269259-000 IntelliTouch 10.4" flat, antiglare t

Glossary-83CHAPTER 2GLOSSARYAAutosizing-True autosizing occurs when a monitor can maintain a constant image size across different video modes. Two com

Glossary-84 IntelliTouch/SecureTouch GuideDPMS™-Display Power Management Signaling standard. VESA® standard which ensures that monitor and video manuf

Glossary-85Invar-Shadow Mask-A special type of shadow mask that is made out of Invar, an alloy that is able to withstand high temperature generated by

Glossary-86 IntelliTouch/SecureTouch GuideMPR-II-The radiation emission standard published by the Swedish National Board for Measurement and testing.M

Glossary-87Primary Colors-In light (and in monitors, which produce light) they are the basic colors-red, green and blue-that can be added together to